Print preview

Print Close

Privacy Policy

We place a high value on protecting the personal data of our subscribers. We always collect and process your personal data strictly in accordance with the terms of Data Protection Law, in particular the General Data Protection Regulation (GDPR) and the Federal Law on Data Protection (BDSG).

This Data Protection Statement describes how your personal data is processed when using our Services. The terms specified under Item 1 govern general issues regarding processing your personal data based on Articles 12 - 14 GDPR and your rights based on Articles 15 - 22 GDPR, regardless of which of our Services you are using. Items II to V then govern additional data processing required for the "Mobile Payment" Service, the portal function "Recommend" and the Services that can be installed in the valuephone portal under "My Services" and "My Shopping".


I. General Terms Regarding Processing Personal Data

1. Data Processing When Visiting Our Website

Every time our website is accessed, we automatically receive certain technical information, such as the browser type and version you are using, the operating system you are using, the website you previously visited (so-called referrer URL) and your IP address.

This data is automatically saved in the log files of our server. It is only possible to assign the aforementioned data to you if you register on our website. In this case we reserve the right to merge this data with your registration data and to save it for the duration of the Licence Relationship. We only create user profiles subject to Item 3 below.

The tracking actions, which are listed below and performed by us, are based on Article 6 Paragraph 1 S. 1 lit. F) GDPR. By using these tracking actions we want to guarantee a needs-based design and the continous optimization of our services. Furthermore, we are using the tracking actions to collect the usage of our services and to evaluate the optimization of our supply. These interests are to be considered as entitled to the aforementioned regulations.

The respective data processing purposes and data categories are to be extracted from the corresponding tracking tools.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Furthermore, you can prevent the acquisition of data (including your IP address) which is generated by the cookie and related to your usage of the website as well as the processing of this data by Google by downloading and installing a Browser-Add-On (

Moreover, Google is offering a deactivation option for the most common browsers which enables you to have more control of which data is collected and processed by Google. Should this option be activated no information of the visit to the website is transmitted to Google Analytics. Though, the activation does not prevent that information is transmitted to us or other web analytic services used by us if necessary. More information about the deactivation option offered by Google as well as the activation of this option you will get via the following link

You can prevent the collection by Google Analytics alternatively to the Browser-Add-On, especially through browsers on mobile devices, by clicking on this link. An opt-out-cookie is set, which prevents the collection of your data when visiting the website in the future. The opt-out-cookie is only valid in this browser and only for our website and is dropped on your device. If you erase the cookies in this browser, you have to set the opt-out-cookie again.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

2. Processing Your Registration Data

When first registering on our website, various personal data must be specified ("Registration Data"). We collect your data based on Article 6 Paragraph 1 lit. b) GDPR. The data collected by us is necessary to perform a contract. Some information can be voluntarily specified, other information must be specified. We will save this data for the duration of your registration on our systems. You can review and change the Registration Data we currently have saved in your User Account on our website under "Settings".

By collecting your master data we collect your date of birth additionally. Based on our terms and conditions of use our service is only permitted for persons aged 16 and over.

We handle all Registration Data confidentially. A transmission to third parties generally happens only to retail companies, which are using a mobile-couponing app created by valuephone. For this, the credentials in the app are suqared with the access data saved on our servers. There is no further transmission, unless it is explicitly defined in this Data Protection Statement, or unless passing on data is required to fulfil a legal obligation or regulation of a competent government body, or unless you have previously agreed that your data may be passed on.

valuephone provides its services additionally also via websites of exclusive partners ("participating retailer"). User, who registered with valuephone, can use the same access data to login at the website of the participating retailer. With this login you automatically accept the Terms of Use and Privacy Policy of the valuephone partner. In doing so also your registration data (first name, last name, e-mail address, the mobile phone number and the optional settings) are automatically passed to the participating retailer, as responsible of the content of the website. The transfer of your data to third parties by the participating retailer doesn't take place.

3. Creating User Profiles

We reserve the right to create user profiles for purposes of advertising, market research or tailoring our Services. For this purpose we exclusively use pseudonyms. Such user profiles shall not be merged with data allowing you to be identified unless this identification is required to answer a request for information made by you. You are authorised at all times to object to the creation of user profiles, by deleting you valuephone user account in the global settings.

There is no combination of your several-used accounts in possibly more than one system. The creation only applies to the currently-used system.

4. Newsletter

Our e-mail newsletter contains information about new Services and current developments on our platform. We are processing your e-mail address based on Article 6 Paragraph 1 lit. f) GDPR, we have an entitled interest in marketing campaigns which we put in the same connection with our services within the realms of the contractual relationship. You shall receive the newsletter by registering on our website, unless you unsubscribe from it. You can unsubscribe from the newsletter at any time based on Article 21 GDPR in your user area on our website under "Settings" or by e-mail at the e-mail address Furthermore, there is a link for deregistration in every newsletter. You shall incur no costs for unsubscribing except for the general costs of connecting to the internet.

5. Consent and Right to Revoke At Any Time

By registering for our Services you are declaring that you agree to the processing of your data described in this Data Protection Statement. You are authorised to disagree to this data processing by deleting your valuephone user account in the global settings.

6. Information

If you have further questions about the personal data stored about you or your pseudonym or the processing, we will gladly give you free information via the e-mail address

7. Duty to Correction, Deletion and Restriction of Processing

You have the right to correct, delete and cofine incorrect data.

a. Right to Deletion

The application can be put informally, at most even orally. Furthermore, you can execute the deletion on your own by deleting the access in the personal settings. There will be, however, doubts about the identity in case of an oral application via telephone.

b. Right to Restriction of Processing

The condition for the right to restriction is that one of the following reasons is correct:

  1. The person affected has rejected the accuracy oft he personal data, as long as the responsible person verifies the accuracy of the personal data.
  2. The processing is unlawful and the person affected has rejected the deletion of the personal data and, instead, demanded the restriction of using the personal data.
  3. The responsible person does not need the personal data for the purpose of processing any longer, however, the person affected for enforcement, execution or defence of legal rights.
  4. The person affected made an objection against the processing, as long as it is not certain that the justifiable reasons of the responsible person outweigh those of the affected person.

c. Application for Correction

The responsible person corrects the data of the affected person. Furthermore, in consideration of the purposes of the processing the affected person has the right to demand the completion of incomplete data.


II. Special Terms Regarding Processing of Personal Data When Using Services that Must Be Installed Under "My Services"

All Services that must be installed under "My Services" offer you the opportunity to save personal data and information in a central location in the mobile phone and in the valuephone portal and to synchronise it with the mobile phone.

You personal data shall only be saved, changed or deleted from our servers, or transferred to the end devices registered by you, on your request by using the relevant functions on the internet platform. We only make available the technical requirements and the corresponding Services offered by valuephone under "My Services". You are responsible for compliance with the legal provisions, in particular Data Protection Law, with regard to collecting and using your data. We shall not access or independently process your data. In the event that the Licence Relationship is ended, all personal data that has not already been deleted by you shall be automatically removed from our systems.


III. Special Terms Regarding Processing of Personal Data When Using the Mobile Payment Service

1. Bank Account Details and Personal Account Number ("PAN")

When the mobile phone number is activated for the Mobile Payment Service we will send your name, your bank account details and your PAN to a clearing house to handle the payment. The clearing house will save this data and use it to handle payment transactions within Mobile Payment.

For each payment in Mobile Payment the clearing house will save your account number, the sort code of your bank and the amount to be paid by you.

If you use Mobile Payment again at a Retailer that is affiliated with the Online Debit Procedure (ODP) of the relevant clearing house, the clearing house can notify this Retailer if certain sales limits set by the relevant Retailer are reached. All sales data will be deleted one month after it is saved.

2. Blocking Note from the Clearing House

In the event that payments made by direct debit are not honoured due to a lack of funds or due to an objection of the direct debit payment, the clearing house shall save these facts in a lock file and send them to other companies that are affiliated with the ODP procedure of the relevant clearing house ("Blocking Note"). The Blocking Note shall be deleted by the clearing house after the amount invoiced has been settled or after the legitimacy of the objection has been proven.

3. Authorisation to Pass On Address

By agreeing to this Data Protection Statement you are irrevocably instructing your bank to provide the relevant Retailer or clearing house with your name and address on request if a payment made by direct debit is not honoured or is objected to, in order to assert the claims against you.


IV. Special Terms Regarding Processing of Personal Data When Using the Mobile Coupons Service that Must Be Installed Under "My Shopping"

In order to use the Mobile Coupons Service, personal data must be exchanged between valuephone, the operators of the relevant coupon systems and the Retailers affiliated with these systems. Which individual items of your personal data are sent depends on the Conditions of Participation of the relevant coupon system.


V. Special Terms Regarding Processing of Personal Data When Using the Portal Function "Recommend".

In order to use the function "Recommend", which you can use in various places in the portal to inform internet users about valuephone's Services, your e-mail address and name, or your telephone number if sent by SMS, shall be sent to the recipient.


VI. If you have any further questions regarding the data protection, please contact our controller for data protection under:

Valid as of: May 2018